What is the protocol for assisting guests with mobility devices on a ride with a fixed restraint system?

What is the protocol for assisting guests with mobility devices on a ride with a fixed restraint system?

• A. Refuse service to mobility devices.
• B. Use accessible loading equipment per policy, secure the device or assist with alternative seating, and ensure guests are properly briefed on restraint release and emergencies.
• C. Remove mobility device completely.
• D. Ask guest to transfer to non-mobility seating only.

Answer: (B)

When loading guests with mobility devices onto a ride with a fixed restraint system, the safest and most appropriate approach is to follow policy that uses accessible loading equipment, secure the device to prevent movement (or assist with alternative seating if needed), and ensure the guest is properly briefed on how to release restraints and what to do in emergencies. This keeps the device stabilized during motion, respects accessibility requirements, and prepares the guest to respond quickly and safely if an evacuation or abnormal situation arises. Refusing service, removing the device entirely, or insisting the guest transfer to non-mobility seating can create safety risks and/or accessibility barriers, and do not align with inclusive safety practices.

When loading guests with mobility devices onto a ride with a fixed restraint system, the safest and most appropriate approach is to follow policy that uses accessible loading equipment, secure the device to prevent movement (or assist with alternative seating if needed), and ensure the guest is properly briefed on how to release restraints and what to do in emergencies. This keeps the device stabilized during motion, respects accessibility requirements, and prepares the guest to respond quickly and safely if an evacuation or abnormal situation arises. Refusing service, removing the device entirely, or insisting the guest transfer to non-mobility seating can create safety risks and/or accessibility barriers, and do not align with inclusive safety practices.